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User Not Found in User Administration and Cannot be Added as a Member of a Shared Document. (Doc ID 2419561.1)

Last updated on OCTOBER 01, 2021

Applies to:

Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud Service - Version and later
Information in this document applies to any platform.


User is missing from the OCM User Administration page and is also not appearing as an available member to be added to a shared document. However, the user can be seen/added in conversations feature.


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