My Oracle Support Banner

User Not Found in User Administration and Cannot be Added as a Member of a Shared Document. (Doc ID 2419561.1)

Last updated on OCTOBER 01, 2021

Applies to:

Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

User is missing from the OCM User Administration page and is also not appearing as an available member to be added to a shared document. However, the user can be seen/added in conversations feature.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.