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Error 'Unifier cannot connect to AutoVue server. You may be missing the required certificate' in Chrome When Attempting to Open a File (Doc ID 2419811.1)

Last updated on MARCH 26, 2019

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When attempting to open a file from Unifier Document Manager running in the Chrome browser, using AutoVue file viewer, the following error occurs.

Unifier cannot connect to AutoVue server. You may be missing the required certificate. To attain the certificate and instructions go to View Help Menu in Unifier and click Download Plugins.

In addition, the following error can be captured in the Java Console:

=== Launch File ===
AutoVue 21.0.1
Oracle
A Leading CAD Visualization Tool
-paramJSONRPC_PORT=2345-2345;7575-7575;8888-8888;9999-9999
-paramTICKET=0.2444512456128234
-paramsslcert_url=https://<Oracle Cloud URL>/jVue/av_cert.pem

=== Exception ===
JNLPException[category: Launch File Error : Exception: null : LaunchDesc:
 
  AutoVue 21.0.1
  Oracle 
  A Leading CAD Visualization Tool
  
  -paramJSONRPC_PORT=2345-2345;7575-7575;8888-8888;9999-9999
  -paramTICKET=0.2444512456128234
  -paramsslcert_url=https://<Oracle Cloud URL>/jVue/av_cert.pem
 
]
at com.sun.javaws.security.JNLPSignedResourcesHelper.checkSignedResourcesHelper(Unknown Source)
at com.sun.javaws.security.JNLPSignedResourcesHelper.checkSignedResources(Unknown Source)
at com.sun.javaws.Launcher.prepareResources(Unknown Source)
at com.sun.javaws.Launcher.prepareAllResources(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main.access$000(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

 

The issue can be reproduced at will with the following steps:

  1. Install a new certificate.
  2. Open Unifier in a Chrome browser window.
  3. Open a file with AutoVue file viewer.
  4. Note the reported error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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