Characters Being Displayed as '????' in Dashboard

(Doc ID 2420028.1)

Last updated on JULY 11, 2018

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen & Analyze

ACTUAL BEHAVIOR
---------------
Chinese characters are displayed as "?????" in the dashboard across all topics. When viewing the messages on the specific sites you can see that the characters are rendering correctly.

EXPECTED BEHAVIOR
-----------------------
Chinese characters should be displaying.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view messages within the dashboard.

Cause

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