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Workflow Not Working For The Order Rollup (Doc ID 2420226.1)

Last updated on JULY 06, 2018

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Problem Summary
---------------------------------------------------
Workflow not working for the order rollup

Problem Description
---------------------------------------------------
No email sent from order rollup

Errors
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No Errors

In SOA composite the following error can be seen (Only support can see this error).

ExtnContentEventActionComposite

<tns:message>JBO-FND:::FND_GENERIC_MESSAGE: <MESSAGE><NUMBER></NUMBER><TEXT>The message is Failure while retrieving SDO object : EXCPETION: MORE DETAILS: Caused by: oracle.jbo.service.errors.ServiceException: JBO-56009: Mapped name for value false not found in viewobject __ORACO__OrderRollup_c attribute __ORACO__CancelRequestFlag_c. .</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE></tns:message>
<tns:severity>SEVERITY_ERROR</tns:severity>

If customer has SQL access they can run attached SQL script to see if this is the issue.

No checkbox fields should NOT have a value true or false. They should be "Y" or "N".

Changes

 Root cause has been fixed.

Cause

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