Merge Problem for [Value to Save]

(Doc ID 2420518.1)

Last updated on JULY 09, 2018

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.


when merging Accounts, for some fields, there are four options in the drop-down list of [Value to Save]. The first option is the value from the primary record, the second option is the value from the duplicate record and the third option is a blank value. However, the fourth option is also a blank value. If click the fourth option, the value of [Primary Account] will be populated. Is this a bug or by design? Why are there four options?


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