Order Creation Fails With:- An application error occured. See the incident log for more information.

(Doc ID 2420814.1)

Last updated on JULY 09, 2018

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create an order, the following error occurs

An application error occurred. See the incident log for more information

Steps to Reproduce

1. Open Order Management Workbench
2. Select the task - Create Order
3. Error is raised: An application error occurred. See the incident log for more information

NOTE: The following error is shown in the - UIServer_1-diagnostic-1.log file - This is information is accessible to support engineers

[2018-07-05T12:03:54.151+00:00] [UIServer_1] [ERROR] [] [oracle.apps.appslogger] [tid: 347] [ecid: ff185aa8e4390602:48d6133d:163e2aa4b30:-8000-0000000000000007,1:19915] [APP: ORA_FSCM_UIAPP#V2.0.[00]KsNUn9zbCkB2Lr1VWTurOQ]]] [APPS_THREAD_NAME: DaemonWorkThread: '6' of WorkManager: 'wm/OdinSchedulerWorkManager'] [APPS_TERRITORY: US] [APPS_SESSION_ID: 6C6ADF233EFC59F0E0539A7E3C0AB52A] [APPS_AUTO_LOG: false] [APPS_USER_NAME: FUSION_APPS_HCM_ADF_APPID] [APPS_USER_ID: 47DBFDC4229F5A76E050F40A76AB16F8] [APPS_DB_CONNECTION_URL: jdbc:oracle:thin:@FA_DEFAULT] [APPS_SOURCE: odin.scheduler.job.JobExecutionMaster] SCHDR attempting to place job into internal queue: [jobName=Access Certifications Synchronization, jobId=54004, jobRunId=49006, jobStatus=QUEUED, jobType=CERTIFICATION_WATCHDOG]
[2018-07-05T12:03:54.151+00:00] [UIServer_1] [ERROR] [] [oracle.apps.appslogger] [tid: 347] [ecid: ff185aa8e4390602:48d6133d:163e2aa4b30:-8000-0000000000000007,1:19915] [APP: ORA_FSCM_UIAPP#V2.0.[00]KsNUn9zbCkB2Lr1VWTurOQ]]] [APPS_THREAD_NAME: DaemonWorkThread: '6' of WorkManager: 'wm/OdinSchedulerWorkManager'] [APPS_TERRITORY: US] [APPS_SESSION_ID: 6C6ADF233EFC59F0E0539A7E3C0AB52A] [APPS_AUTO_LOG: false] [APPS_USER_NAME: FUSION_APPS_HCM_ADF_APPID] [APPS_USER_ID: 47DBFDC4229F5A76E050F40A76AB16F8] [APPS_DB_CONNECTION_URL: jdbc:oracle:thin:@FA_DEFAULT] [APPS_SOURCE: odin.scheduler.job.JobExecutionMaster] java.lang.IllegalArgumentException: The JOBTYPE  CERTIFICATION_WATCHDOG is not supported![[
at oracle.apps.grc.scheduler.job.GrcJobTypeExecutorAssigner.getExecutionTypes(GrcJobTypeExecutorAssigner.java:101)
at oracle.apps.odin.scheduler.job.JobExecutionMaster.checkForAvailableJobs(JobExecutionMaster.java:166)
at oracle.apps.odin.scheduler.job.JobExecutionMaster.access$200(JobExecutionMaster.java:64)
at oracle.apps.odin.scheduler.job.JobExecutionMaster$MultiSchedulerMonitor.run(JobExecutionMaster.java:818)
at oracle.apps.odin.domain.executor.OdinWorkManager$OdinWork.run(OdinWorkManager.java:61)
at weblogic.work.j2ee.J2EEWorkManager$WorkWithListener.run(J2EEWorkManager.java:184)
at weblogic.work.DaemonWorkThread.run(DaemonWorkThread.java:30)

 

Cause

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