BI Scheduled Agent Fails with "Cannot obtain status of Agent, <Report Name>"

(Doc ID 2420907.1)

Last updated on JULY 09, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Analytics

Agent Failed - BI Scheduled Agent Report

Weekly Agent Jobs are failing with error after June maintenance update

ERROR
-----------------------
"Cannot obtain status of Agent, <Report Name>".

 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run agent
2. It error out

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run agent jobs

Changes

 Error in nqscheduler log :
-----------
[2018-06-26T14:03:03.379+00:00] [OracleBISchedulerComponent] [ERROR:1] [] []
[ecid: 005RsjjSqSfF^6iLp6G7yY0002A5000RsS,0] [tid: 5ecee700]  [nQSError:
12017] Unexpected socket read timeout: connection terminated by network, e.g.
by the firewall. [[
file: server/Utility/Comm/Src/SUCMSocket.cpp; line: 945
]]

Cause

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