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Users Cannot Sign In to the PBCS Pod (Doc ID 2421031.1)

Last updated on AUGUST 19, 2018

Applies to:

Oracle Planning and Budgeting Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

After July 8, 2018 in test pod, and after July 22, 2018 in production pod, users cannot sign-in to the PBCS.

When logging in to the test pod, "Failed to synchronize with user provisioning." or "This service instance does not allow the user. (This is translated from Japanese message. This may not be exact.)" is displayed.

Some cases, all users can't sign in their pod.

 

Changes

 

Cause

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