Error: "Unable to Generate Print Preview" When Printing Contract

(Doc ID 2421511.1)

Last updated on JULY 13, 2018

Applies to:

Oracle Prime Cloud Service - Version 18.5 to 18.6 [Release 18.5 to 18.6]
Information in this document applies to any platform.

Symptoms

When attempting to print a contract with a print layout that contains a BIP layout and the BIP layout contains specific fields (i.e. 'From Company', 'To Company', 'To Contact'),
the following error occurs.

ERROR
-----------------------
"Unable to generate print preview"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into Prime Projects.
  2. Create/edit a print layout to contain a BIP layout with the field 'From Company' in the layout.
  3. Launch Contract app in a project.
  4. Print contract by right-clicking and selecting "Print Contract", using this print layout.
  5. Error.

Cause

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