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Error: "Unable to Generate Print Preview" when Printing Contract (Doc ID 2421511.1)

Last updated on AUGUST 03, 2018

Applies to:

Oracle Prime Cloud Service - Version 18.5 to 18.6 [Release 18.5 to 18.6]
Information in this document applies to any platform.

Symptoms

When attempting to print a contract with a print layout that contains a BIP layout and the BIP layout contains specific fields (i.e. 'From Company', 'To Company', 'To Contact'),
the following error occurs.

ERROR

"Unable to generate print preview"

STEPS

The issue can be reproduced at will with the following steps:

  1. Log into Prime Projects.
  2. Create/edit a print layout to contain a BIP layout with the field 'From Company' in the layout.
  3. Launch Contract app in a project.
  4. Print contract by right-clicking and selecting "Print Contract", using this print layout.
  5. Error.

Changes

 

Cause

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