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The Impersonate User (FND_IMPERSONATE_USER_PRIV) privilege is not included with the delivered roles Sales Administrator and Customer Relationship Management Application Administrator. (Doc ID 2421523.1)

Last updated on AUGUST 21, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Security Privilege Customization

ACTUAL BEHAVIOR
---------------
The Impersonate User (FND_IMPERSONATE_USER_PRIV) privilege is not included with the delivered roles Sales Administrator and Customer Relationship Management Application Administrator.

EXPECTED BEHAVIOR
-----------------------
According to the Release 12 and Release 13 documentation
https://docs.oracle.com/cloud/farel12/salescs_gs/OSCUS/OSCUS1242024.htm#OSCUS2041467
https://docs.oracle.com/en/cloud/saas/sales/18b/oscus/managing-sales-users.html#OSCUS1914031
the privilege should be present in the following roles:
Sales Administrator
Customer Relationship Management Application Administrator
Channel Account Manager
Channel Operations Manager

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Tools > Security Console
3. Search for role Sales Administrator
4. Edit the role
5. Switch to the Function Security Policies
6. The Impersonate User privilege is not listed

Cause

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In this Document
Symptoms
Cause
Solution
References


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