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User Redirected to 'Alert Access Denied' Page After Adding Third Part to Existing CPQ Quote (Doc ID 2422247.1)

Last updated on JULY 18, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 17 D and later
Information in this document applies to any platform.

Symptoms

User Redirected to 'Alert Access Denied' Page After Adding Third Part to Existing CPQ Cloud Quote - NaN error

From User Interface:

You have reached this page for one of the following reasons:
  -Your session has timed out
  -You do not have permission to view the page you are trying to access
  -You entered unsupported characters in the URL like '<' or '>'

Click Home to return to the homepage

From bm.log:

11 Jul 2018 10:43:16,924 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2264) - An unknown error (class java.lang.NumberFormatException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 2018-07-11 10:43:16.
For input string: "NaN"
11 Jul 2018 10:43:16,925 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2266) - Reporting Runtime error (class java.lang.NumberFormatException): java.lang.NumberFormatException: For input string: "NaN"
java.lang.NumberFormatException: For input string: "NaN"
    at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
...

Changes

The environment was recently upgraded.

Cause

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