RPAS: After Password Reset Users Cannot Login, Message Shows "User does not exist or user is locked"

(Doc ID 2422424.1)

Last updated on JULY 12, 2018

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0.2 and later
Information in this document applies to any platform.

Symptoms

In the Oracle Retail Predictive Application Server (RPAS) applications, the user experiences a password reset activity; this could be a system email informing them to change the password or they may have entered the incorrect password enough times that they then require a password reset.  After getting the new password and attempting to login, the following message is received "User does not exist or user is locked".

Changes

 

Cause

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