RPAS: After Password Reset Users Cannot Login, Message Shows "User does not exist or user is locked"
Last updated on JULY 12, 2018
Applies to:Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0.2 and later
Information in this document applies to any platform.
In the Oracle Retail Predictive Application Server (RPAS) applications, the user experiences a password reset activity; this could be a system email informing them to change the password or they may have entered the incorrect password enough times that they then require a password reset. After getting the new password and attempting to login, the following message is received "User does not exist or user is locked".
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