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RPAS: After Password Reset Users Cannot Login, Message Shows "User does not exist or user is locked" (Doc ID 2422424.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0 to 16.0 [Release 16.0]
Oracle Retail Predictive Application Server - Version 16.0.2 to 16.0.2 [Release 16.0]
Information in this document applies to any platform.

Symptoms

In the Oracle Retail Predictive Application Server (RPAS) applications, after the user experiences a password reset activity (for example, this could be a system email informing them to change the password or they may have entered the incorrect password enough times that they then require a password reset) gets a new password, the following message is received when they attempt to login with the new password: "User does not exist or user is locked".

Changes

 

Cause

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