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Defect: Problem With UMail Viewing (Doc ID 2422604.1)

Last updated on OCTOBER 25, 2019

Applies to:

Primavera Unifier Cloud Service - Version 18.3 to 18.7 [Release 18.3 to 18.7]
Information in this document applies to any platform.

Symptoms

On :  Unifier 18.3 version, Unifier User Mode

ACTUAL BEHAVIOR  
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When viewing uMail in Firefox browser, the scroll bar is missing when mail is opened in a separate window.  Scroll bar does show in other browsers.


EXPECTED BEHAVIOR
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The scroll down bar should show in Firefox like in other browsers.


STEPS
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The issue can be reproduced at will with the following steps:

  1. Use Firefox to access Unifier
  2. Open uMail - Inbox
  3. Click on mail that is more than one page and requires scroll bar
  4. Make sure the preview area is enabled, if not enable it
  5. Notice the scroll bar is showing correctly and user is able to view all the content of the mail
  6. Double click the record to open in a separate window
  7. Notice the scroll bar is not showing and user can only view the first part of the mail.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see all the content of the email.

Cause

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In this Document
Symptoms
Cause
Solution
References


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