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Defect: Problem With UMail Viewing (Doc ID 2422604.1)

Last updated on JULY 13, 2018

Applies to:

Primavera Unifier Cloud Service - Version 18.3 to 18.7 [Release 18.3 to 18.7]
Information in this document applies to any platform.

Symptoms

On :  Unifier 18.3 version, Unifier User Mode

ACTUAL BEHAVIOR  
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The State of Mississippi is experiencing an issue with uMail in the Firefox browser when viewing lengthy uMails. See the attached document detailing the problem.


EXPECTED BEHAVIOR
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The scroll down bar should show in firefox like in other browsers.


STEPS
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The issue can be reproduced at will with the following steps:
1. Using Firefox to access Unifier
2. Proxy in as Company Administrator
3. Open shell - SHELL1
4. Open uMail - Inbox
5. Single click to select the record - Test Lengthy Email
6. Make sure the preview area is enabled, if not enable it
7. Noticed the scrolling bar is show correctly and user is able to view all the content of the mail
8. Double click the record - Test Lengthy Email to open the record in a separate window
9. Noticed the scrolling bar is not showing, user only see parts of the email.
10. Issue received.
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see all the content of the email.

Cause

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