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Activity Code or UDF Containing Non-English Characters (Example: Russian) Causes Errors When Logging in or Opening Projects in P6 Professional, When Using Cloud Connect (Doc ID 2423214.1)

Last updated on JULY 19, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.7 to 17.12.6.0 [Release 17.7 to 17.12]
Primavera P6 Professional Project Management - Version 17.7 to 17.12.6.0 [Release 17.7 to 17.12]
Information in this document applies to any platform.

Symptoms

When attempting to log in P6 Professional via Cloud Connect, the following error occurs:

ERROR

When Activity Codes contain non-English characters,  the P6 Pro login, via Cloud Connect, fails with error:
"No mapping for the Unicode character exists in the target multi-byte code page"

When UDF's contain non-English characters, the P6 Pro login, via Cloud Connect fails with error:
"TCVirtualTable.OptFieldIndexOf:VTable is not loaded PROJECT"

When opening a project with non-English UDF references, the P6 Pro login, via Cloud Connect, fails with error:
"TCVirtualTable.OptFieldIndexOf:VTable is not loaded PROJECT, Exception=(TCCustomVirtualRow.getJoinedColltems: UDFVALUE row has blank fk_id)......"


STEPS

The issue can be reproduced at will with the following steps:
1. Log in P6 Professional through Pro Cloud Connect.

2. Observe when Activity Codes or UDF's contain non-English characters, the login will fail with above errors.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot log in P6 Professional via Pro Cloud Connect.

Cause

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In this Document
Symptoms
Cause
Solution
References


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