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Error"An unknown error has occurred" When Loading a Chart On The Dasbboard (Doc ID 2423512.1)

Last updated on AUGUST 03, 2018

Applies to:

Oracle Prime Cloud Service - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

On Prime Projects 18.5 version, Cloud: Enterprise, Dashboards and Portfolios

When attempting to load charts, the following error occurs.

ERROR

Unable to load chart data.
To resolve this issue, contact your administrator.
An unknown error has occurred.
PRM - 000000000


STEPS

The issue can be reproduced at will with the following steps:
1. Log into Prime Projects
2. Select Dashboards
3. Select Dashboard List

BUSINESS IMPACT

Due to this issue, users cannot load chart data.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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