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Error"An unknown error has occurred" When Loading a Chart On The Dasbboard (Doc ID 2423512.1)

Last updated on AUGUST 03, 2018

Applies to:

Oracle Prime Cloud Service - Version 18.5 and later
Information in this document applies to any platform.


On Prime Projects 18.5 version, Cloud: Enterprise, Dashboards and Portfolios

When attempting to load charts, the following error occurs.


Unable to load chart data.
To resolve this issue, contact your administrator.
An unknown error has occurred.
PRM - 000000000


The issue can be reproduced at will with the following steps:
1. Log into Prime Projects
2. Select Dashboards
3. Select Dashboard List


Due to this issue, users cannot load chart data.




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