Not Able To Search Logs On JCS-SX Admin Console
(Doc ID 2423647.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Java Cloud Service - SaaS Extension - Version N/A and laterInformation in this document applies to any platform.
Symptoms
Unable to load the logs for jcs-sx instance(<SERVICE_NAME>) of <IDENTITY_DOMAIN_NAME> domain, for the last 45 minutes.
One of our Customer as "This was observed before also but after some time, it used to come up without any interaction. But does not work this time"
https://<SERVICE_NAME>-<IDENTITY_DOMAIN_NAME>.java.us2.oraclecloudapps.com/jcsadmin/console/?id=applicationLogs
https://console.us2.cloud.oracle.com/em/faces/aas-javaservice-logs-logMessages?systemName=<IDENTITY_DOMAIN_NAME>&serviceName=<SERVICE_NAME>
ERROR
-----------------------
An error occurred while getting the log messages for service instance - java2
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |