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Not Able To Search Logs On JCS-SX Admin Console (Doc ID 2423647.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Java Cloud Service - SaaS Extension - Version N/A and later
Information in this document applies to any platform.

Symptoms

Unable to load the logs for jcs-sx instance(<SERVICE_NAME>) of <IDENTITY_DOMAIN_NAME> domain, for the last 45 minutes.

One of our Customer  as "This was observed before also but after some time, it used to come up without any interaction. But does not work this time"

https://<SERVICE_NAME>-<IDENTITY_DOMAIN_NAME>.java.us2.oraclecloudapps.com/jcsadmin/console/?id=applicationLogs
https://console.us2.cloud.oracle.com/em/faces/aas-javaservice-logs-logMessages?systemName=<IDENTITY_DOMAIN_NAME>&serviceName=<SERVICE_NAME>

ERROR
-----------------------
An error occurred while getting the log messages for service instance - java2

Cause

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In this Document
Symptoms
Cause
Solution
References


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