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Sold To Customer Is Invalid Error While Saving The Transaction (Doc ID 2423734.1)

Last updated on OCTOBER 05, 2023

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.13.18.02.0 version, Billing - Transactions

Sold to Customer is Invalid error while saving the transaction  

Getting Error Sold to Customer is invalid while trying to save the customer. Able to save the customer if the Sold to Contact in the Transaction form is removed.


ERROR
-----------------------
The Sold-to Customer contact that you selected is invalid. (AR-856417)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Receivables > Billing > Create Transaction ( from task menu)
2. Save Transaction

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Save Transaction

Cause

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In this Document
Symptoms
Cause
Solution


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