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Include credit memos is not working as expected for staged dunning method (Doc ID 2423813.1)

Last updated on JULY 18, 2018

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Advanced Collections Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

Include credit memos is not working as expected for staged dunning method

The client configured a staged dunning method and wants to use the option "Include Credit memos" for this method but the dunning letter is sent to the customers without the line for the credit memos.

 


 

Solution

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