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CCIV: 'Access-Control-Allow-Origin' Problem With SALES Cloud REST API (Doc ID 2423905.1)

Last updated on JULY 17, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

Getting an error accessing RESTAPI
https://cciv.fa.us6.oraclecloud.com/crmCommonApi/resources/latest/contacts?q=FirstName=Cecilia

ERROR
-----------------------
Failed to load https://cciv.fa.us6.oraclecloud.com/crmCommonApi/resources/latest/contacts?q=FirstName=cecilia: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://support.nicklauschildrens.org' is therefore not allowed access.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Invoke this REST API
https://cciv.fa.us6.oraclecloud.com/crmCommonApi/resources/latest/contacts?q=FirstName=Cecilia

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get details about contact record

Cause

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