My Oracle Support Banner

How to set a default Account when creating SR From DCS? (Doc ID 2423964.1)

Last updated on JULY 17, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

When registering users, we are assigning them to a specific account. We expect that when an SR is created from DCS, this Account information is populated by default but it does seem to be doing that. Strangely, this SR is still visible to this logged in users.  How can this Account field be assigned based on the the Account of the User?

 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.