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P6 Users Are Not Being Added to P6 EPPM After Being Provisioned in the Cloud Administration Tool (Doc ID 2424039.1)

Last updated on AUGUST 20, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
After adding and provisioning users for P6 EPPM, in the Cloud Administration Tool, the users are not available in P6 User Access.

Users are not successfully added to the Production or Stage environments and can be confirmed by reviewing the user list within P6 (web) Administer -> User Access.

Changes

 

Cause

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