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Defect: Line Breaks Are Not Respected In Text Email With Attachment Existing (Doc ID 2424118.1)

Last updated on JULY 17, 2018

Applies to:

Primavera Unifier Cloud Service - Version 18.1 to 18.7 [Release 18.1 to 18.7]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
If there is an attached file, line breaks are not maintained in Project Mailbox.
Line feeds are not maintained when there is an attached file with mail sent from the outside to the Project.


EXPECTED BEHAVIOR
-----------------------
Line breaks should be respected whether it has attachment or not.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Through webmail send out an text type email from jeff@mail.pgbuvc.oracle.com to unifier+1168@mail.pgbuvc.oracle.com WITH attachment
2. Check the shell mailbox in Unifier for shell 1168 in environment uapp2:1800
3. Noticed the line breaks are not respected in Unifier.
4. Issue reproduced.

5. Through webmail send out an text type email from jeff@mail.pgbuvc.oracle.com to unifier+1168@mail.pgbuvc.oracle.com WITHOUT attachment
6. Check the shell mailbox in Unifier for shell 1168 in environment uapp2:1800
7. Noticed the line breaks are respected in Unifier.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot keep the email content as it was.

Cause

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