Create Contact With New Email Get Duplication Error Message

(Doc ID 2424434.1)

Last updated on JULY 19, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Accounts, Contacts, Households

Create Contact with New email Get Duplication Error Message

after Release13, when we create a new contact with an existing email we have the appropriate error message for duplicates emails.
But when we correct the email field using a new email address, we save the contact and have the same error message about duplication.
We have to cancel and re-open the contact form to create the new contact.

ERROR
-----------------------
The value of field "E-Mail" is already registered for another contact.Contact "E-Mail" cannot be duplicate.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create New contact with existing e-mail getting error message for duplicate emails
2. but when we correct the email field using a new email address, save contact getting error as duplicate
3. Then cancel and re-open the contact form to create the new contact

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms