Error: "Unable to sign in. Contact your administrator." Attempting Login From Web Based Applications And/Or "Could not bind to LDAP //servername.int.oracleindustry.com:389/dc=int, dc=oracleindustry, dc=com (8007203A)" Attemping P6 Professional Login (Doc ID 2424476.1)

Last updated on DECEMBER 13, 2018

Applies to:

Symptoms

When attempting to login to the Cloud Administration page or any P6 EPPM module, the following error occurs for all users:

From the web based components:

ERROR
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Unable to sign in. Contact your administrator.


From P6 Professional using Cloud Connect or Primavera Virtual Desktop (PVD/SGD):

ERROR
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Invalid login name or password. Please try again or choose Cancel to exit the application.
Could not bind to LDAP //servername.int.oracleindustry.com:389/dc=int, dc=oracleindustry, dc=com (8007203A).

STEPS
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The issue can be reproduced at will with the following steps:

1. Access the cloud environment
2. Provide login credentials.
3. Observe reported error.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot login.

Changes

Cause

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