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Employee Email Address Is Not Available When An Agent Composes Messages In HR Help Desk Service Request (Doc ID 2424518.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Global Human Resources

The employee email address is not available when an agent composes messages and the following error is generated:

(SVC-5295042)Details: The following e-mail recipients were not added to the recipients list:.

Replication steps:

1. Log in as HR Help Desk Agent
2. Open SR and go to messages > Compose and select Response > Select Channel Type Email, now “To” you can see two people
3. The "To" field does show the name of the employee who created the SR, but there is email address shown for the employee


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