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Publishing Jobs Hang With "Failed to acquire publishing lock after 60 seconds", Disabling Recommendations Export (Doc ID 2424550.1)

Last updated on OCTOBER 24, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Occasionally attempts to perform a publishing within the Oracle Commerce Cloud Admin console hang. A review of the Request \ Response shows the following error

ERROR
-----------------------


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OCCAdmin
2. Make certain changes and save.
3. Run the Publish, after some time the error appears.

BUSINESS IMPACT
-----------------------
Due to this issue, users will not be affected directly but business users will not be able to access OCCAdmin and cannot publish the changes they need.

Cause

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In this Document
Symptoms
Cause
Solution


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