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Publishing Jobs Hang With "Failed to acquire publishing lock after 60 seconds", Disabling Recommendations Export (Doc ID 2424550.1)

Last updated on OCTOBER 24, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


Occasionally attempts to perform a publishing within the Oracle Commerce Cloud Admin console hang. A review of the Request \ Response shows the following error


The issue can be reproduced at will with the following steps:
1. Login to OCCAdmin
2. Make certain changes and save.
3. Run the Publish, after some time the error appears.

Due to this issue, users will not be affected directly but business users will not be able to access OCCAdmin and cannot publish the changes they need.


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