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How To Email A Customer From A Service Request Who Creates The SR But Is Not A Contact ? (Doc ID 2424733.1)

Last updated on JULY 19, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Service Email

When customer sends a email to the Oracle Email ID, a Service Request is created.
However, the customer's email ID does not exist in any contacts, hence the SR created has no Primary contact identified.

Could we send a email to the customer via the SR Messages > Compose > Response) ?


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