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Problems sending Service Request emails to non-Contacts (Doc ID 2424733.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


When customer sends a email to the Oracle Email ID, a Service Request is created.
However, the customer's email ID does not exist in any contacts, hence the SR created has no Primary contact identified.

How can we send a email to the customer via the SR Messages > Compose > Response if no Primary contact has been identified?


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