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How To Email A Customer From A Service Request Who Creates The SR But Is Not A Contact ? (Doc ID 2424733.1)

Last updated on JULY 19, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.02.0 version, Service Email


When customer sends a email to the Oracle Email ID, a Service Request is created.
However, the customer's email ID does not exist in any contacts, hence the SR created has no Primary contact identified.

Could we send a email to the customer via the SR Messages > Compose > Response) ?
 

Solution

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