REL13UPG: Lead Creation Takes A Long Time

(Doc ID 2424831.1)

Last updated on JULY 19, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Leads, Sales Campaigns

After the R13 upgrade creating leads in the UI takes several minutes and ends in error.
All users are getting this error

ERROR
-----------------------
JBO-29000: Unexpected exception caught: javax.xml.ws.WebServiceException, msg=javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Connection timed out (Connection timed out)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Leads
2. Select Create a Lead
3. Enter all the required information
4.Getting error

Cause

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