Credit Check Not Considering Tolerance for Balance

(Doc ID 2424914.1)

Last updated on JULY 19, 2018

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

Credit Check Service is only considering the credit limit setup on the
customer profile when checking available credit. Tolerance % is also setup
on the same profile but Credit Check Service is just ignoring the tolerance.
Ideally as per the documented functionality, system should calculate the
tolerance amount based on the % setup and add the same to the available
credit limit.

For example:

Customer details.....
Credit Limit: 1000000
Tolerance: 10%
Open Authorization Total : 37049
-----
Credit Available: 962951 +++++++ This should be 1062951 ++++++++
-----

When customer requested for credit Verification, Application throws the following error
ERROR
-----------------------
Error: Credit verification: The credit check for customer AAAAAA failed for the following reason: Authorization is declined
for customer account AAAAAA. The available credit amount of 962951 is insufficient.

Cause

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