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Credit Check Not Considering Tolerance for Balance (Doc ID 2424914.1)

Last updated on FEBRUARY 07, 2019

Applies to:

Oracle Fusion Order Management Cloud Service - Version and later
Information in this document applies to any platform.


Credit Check Service is only considering the credit limit setup on the
customer profile when checking available credit. Tolerance % is also setup
on the same profile but Credit Check Service is just ignoring the tolerance.
Ideally as per the documented functionality, system should calculate the
tolerance amount based on the % setup and add the same to the available
credit limit.

For example:

Customer details.....
Credit Limit: 1000000
Tolerance: 10%
Open Authorization Total : 37049
Credit Available: 962951 +++++++ This should be 1062951 ++++++++

When customer requested for credit Verification, Application throws the following error
Error: Credit verification: The credit check for customer AAAAAA failed for the following reason: Authorization is declined
for customer account AAAAAA. The available credit amount of 962951 is insufficient.




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