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Outlook Synchronization Works Only in Sandbox, but Not in Mainline (Doc ID 2425111.1)

Last updated on DECEMBER 11, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.17.11.0 version, Microsoft Outlook

1. Inside a sandbox the customization is working fine, all the fields have value.
2. Existing sandbox and removing customization is not showing in Outlook the values for the fields.
3. Creating a new sandbox is showing same behavior as point #1
4. Publishing the sandbox is having the same behavior as point #2
Even if Generate button is pressed before publishing has no effect.
Same behavior is noticed on Opportunity and a custom object.

Solution

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In this Document
Goal
Solution
References


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