My Oracle Support Banner

Unifier Users Are Not Receiving Email Notifications In Oracle Hosted Unifier Cloud Environment (Doc ID 2425171.1)

Last updated on NOVEMBER 10, 2020

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On any Oracle cloud hosted Unifier environment : Any Version

Customer users are not receiving Email notifications. 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Customer processes Business Process (BP) records in the Unifier cloud environment -- and/or triggers any action within Unifier that will send a notification.
  2. Per the BP record processing and the "To" and "CC" fields, Notifications should be sent to multiple users.
  3. The Unifier environment Mail Log shows that several emails were sent to the email addresses configured, but customer users report no emails received.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.