Unifier Users Are Not Receiving Email Notifications In Oracle Hosted Unifier Cloud Environment
(Doc ID 2425171.1)
Last updated on NOVEMBER 10, 2020
Applies to:Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.
On any Oracle cloud hosted Unifier environment : Any Version
Customer users are not receiving Email notifications.
The issue can be reproduced at will with the following steps:
- Customer processes Business Process (BP) records in the Unifier cloud environment -- and/or triggers any action within Unifier that will send a notification.
- Per the BP record processing and the "To" and "CC" fields, Notifications should be sent to multiple users.
- The Unifier environment Mail Log shows that several emails were sent to the email addresses configured, but customer users report no emails received.
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