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Accessing an Autonomous Content and Experience Cloud Service Instance Via Service Console Fails with an Error: "Sorry, But We Are Experiencing Some Issues" (Doc ID 2425357.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Content and Experience Cloud - Version 18.1.2 and later
Information in this document applies to any platform.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login My Services
2. Open "Autonomous Content" service page
3. Open Service Console (click [Open Service Console] button in right-top of the page.)
4. In "Instances" tab of "Autonomous Content and Experience Cloud" page, find the service instance and open hamburger menu -> click "Access Content Cloud Service Instance"
--> It shows "Sorry, But We Are Experiencing Some Issues" error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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