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Error [The file virus scanning is set to active, but the scan service is unavailable.] when uploading document using FTP (Doc ID 2425590.1)

Last updated on AUGUST 10, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 17 D Patch 2 and later
Information in this document applies to any platform.

Symptoms

The following error is thrown when uploading a document through FTP:

The file virus scanning is set to active, but the scan service is unavailable.

Cause

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