My Oracle Support Banner

Error: "Unable to Load Data. an Unknown Error Has Occurred. PRM - 000000000" and "Unable to Save Data. Unable to Update Organization Data. PRM - 007002025" When Updating / Editing Companies (Doc ID 2425666.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Prime Cloud Service - Version 18.7 and later
Information in this document applies to any platform.

Symptoms

When clicking on company to edit, the following error occurs:

ERROR
-------
"Unable to load data. An unknown error has occurred. PRM - 000000000"

When editing company details and clicking save, the following error occurs:

ERROR
-------
"Unable to save data. Unable to update organization data. PRM - 007002025"

STEPS

The issue can be reproduced at will with the following steps:

  1. Log into Prime Projects.
  2. Global Admin | Companies.
  3. Click on company to edit. Error.
  4. Edit details on company and save. Error.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.