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Cannot Save Opportunities When Click On Save Button (Doc ID 2425878.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

Opportunities not getting Saved when Click on Save Button

Facing some issue with opportunity records where if want to change some value in particular field and save the record .
the record is not getting saved. In all the browsers, when clicking save on the opportunity edit page,
 the page gets refreshed and goes back to fuse home page. And when come back to the same opportunity, the changes made are seen as not saved.


ERROR
----------
page refreshes and immediately see white page with message like
Because of inactivity, your session has timed out and is no longer active. The page will automatically be reloaded in 10 seconds, if not, click here.


STEPS TO REPRODUCE
----------------------------------
1. Search and go to any of these identified opportunity records
2. try to change Stage field and Owner field values
3. click on Save
4. page refreshes and immediately see white page with message like
Because of inactivity, your session has timed out and is no longer active. The page will automatically be reloaded in 10 seconds, if not, click here.

5. And FuseWelcome home page appears

6. Now try to go to same opportunity record and see that the changes made were NOT saved

Changes

 

Cause

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