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Error:SocketTimeoutException: Read timed out-Connectivity Issue Between OCC And OIC (Doc ID 2425891.1)

Last updated on JULY 22, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Place an Order From Oracle commerce Cloud(OCC) side but the order is not reflected as a message in ICS(Integrated cloud services). This is Intermittent and not the same case with every order.some of the orders are reflecting as a message in ICS UI
Each Every order should reflect as a message in ICS UI. This is configured by a webhook which was configured in OCC end.

 

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1)Enter into Storefront URL and Place an Order
2)Click Login into ICS UI and Check for Success and Errors(1 or 0 will appear ) headings under OMS Integration link
3)Place an Order again in OCC and check the ICS UI. Repeat 1 and 2 to see the issue.(some orders will not reflect in ICS UI)

Changes

There could be a change in proxy/routing in Network issue.However, This could be one time off issue. 

Cause

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