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Egypt- Time Zone Not Matching With Actual Country Time Zone In CRM On Demand (Doc ID 2426396.1)

Last updated on JANUARY 22, 2020

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Symptoms

On : 031CS version, Customer Relationship Mgt.

ACTUAL BEHAVIOR
---------------
Egypt- Time zone not matching with the actual country time zone in CRM On Demand

For example, the current country time as per the timezone is 10:00 AM, the created/modified time would be stamped as 11:00 AM.

EXPECTED BEHAVIOR
-----------------------
The time in CRM On Demand should be matching with the actual country time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in CRMOD
2. Create or Modify an Account, then save it.
3. You will find the created/modified time is one hour ahead of the true time.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the correct time.





Cause

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In this Document
Symptoms
Cause
Solution
References


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