PJB: Credit Memo Generated By Cancelling Accepted Invoice Does Not Reduce Recognized Revenue (Doc ID 2426483.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Symptoms

Credit Memo generated By cancelling accepted invoice does not reduce recognized revenue.

Source of invoicing & revenue generation are same billing events.


The issue can be reproduced at will with the following steps:

1. Create a contract with 2 lines

2. Invoice Method Classification = Amount Based; Revenue Method Classification = Rate Based

3. Navigate to Contract Management > Invoices > Manage Events > Invoice Status: Fully recognized

4. Navigate to Manage Invoices and create the credit memo lines for the invoice lines.

5. Navigate to Receivables -> Billing -> Manage Transactions > Credit memos created and reflected

6. Navigate to Contract Management -> Revenue -> Manage Revenue Distributions > No impact of credit memos on the Revenue Distributions

Cause

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