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Reports Don't Appear In OTM and Error "Adobe Acrobat reader is required" is Shown (Doc ID 2426556.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.2 to 6.4.2 [Release 6.4]
Oracle Transportation Management - Version 6.4.2 and later
Information in this document applies to any platform.

Symptoms

When accessing a custom link inserted in the user menu as an External URL, the following message appears:


The reports are not visible in order to run or schedule them. The report format is "Excel".

The issue can be reproduced at will with the following steps:

1. Access the application
2. Click the link

The above message appears and the reports are not visible

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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