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After REL13 upgrade Outlook sync is giving Certificate error (Doc ID 2426815.1)

Last updated on AUGUST 03, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

After R13 today and outlook sync is giving certificate error.

ERROR
-----------------------
Connection Error
Message: The security certificate is invalid or not installed. Please install valid security certificate.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. When trying to access OSC for Outlook;
2. Certificate error pop up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access OSC for Outlook.

Cause

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