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Get Error Err_empty Response When saving the Opportunity Record (Doc ID 2426880.1)

Last updated on AUGUST 02, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 to 11.13.18.02.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Opportunities

When attempting to save a record the following error occurs.

ERROR
This Page isn't working
<pod>.fa.us2.oraclecloud.com didn't send any data
ERR_EMPTY response


STEPS
The issue can be reproduced at will with the following steps:
a) created custom object: Opportunity Program
set OOTB Opportunity object as chid object
b) Log into OSC
Navigator>Sales>Opportunity Program
select one record
drill down
EDIT "Opportunity Program" page opens up
click subtab: Opportunity
click ADD
add two records
save
after a longtime, it gives message
This Page isn't working <pod>.fa.us2.oraclecloud.com didn't send any data
ERR_EMPTY response

c) Log into OSC
Navigator>Sales>Opportunity Program
select one record
drill down
EDIT "Opportunity Program" page opens up
click subtab: Opportunity
click ADD
add two records
save and close
after a longtime, it gives message
This Page isn't working
cdak-test.fa.us2.oraclecloud.com didn't send any data
ERR_EMPTY response

Note: Worked fine in R12

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot save opportunities.

Cause

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