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Generic Payment Gateway Response Fails Validation For Refund And Cancellation (Doc ID 2427119.1)

Last updated on AUGUST 03, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


When the genericPayment webhook is invoked for a Refund or a Cancellation (void) operation as a result of an action from the Agent UI, the transaction succeeds on the external service side but it shows incomplete on OCC, i.e. the 'Initiate Refund' button is not visible to the Agent user.

Note: As far as the display of the 'Initiate Refund' button is concerned kindly have a look at KM Doc ID 2347167.1 as well.

An additional symptom is that the underlying failure results in the genericPayment webhook retrying the request to the external service resulting in errors on the external service side.


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