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Page-Peek Error (Engagement Engine Not Enbaled) (Doc ID 2427203.1)

Last updated on JULY 25, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

On : NA version, Rules Engine

Page-Peek Error

EE rules are firing and able to launch Syndicated Proactive Service Cloud chats – but even though we have a page peek rule at the top of the rule execution order, when you try to open the Page Peek tab in Service Cloud I get an error that Engagement Engine is not enabled and it makes reference to the following url: .../fs/cbb.php
 

Solution

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In this Document
Goal
Solution


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