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How To Get Agent And Customer Back And Forth Conversation Chronology? (Doc ID 2427217.1)

Last updated on AUGUST 01, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal


Problem Description
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How to know the customer response and respective agent reply. In current activity JSON, we are not finding any way to derive the below Message Activity Chain. In other words, which reply is tagged to which response in Activity REST API
So,please let us know how to replicate the attached screenshot of ?Message Activity? through REST API.


 

Solution

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