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Cannot Delete Converted Leads (Doc ID 2427233.1)

Last updated on JULY 25, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

On : 11.12.1.0.0 version, Leads, Sales Campaigns

Cannot delete leads

I am having an issue on deleting two of the leads.


Here are the steps I have done in the application :

1 Open lead
2 Edit requested fields
3 Save & close
4 Reopen the lead
5 Click on Actions
6 Click on Delete

I follow the same steps for the leads I have the issue with but step 6 is :

6 Delete is unavailble. Visible but not clickable
 

Solution

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In this Document
Goal
Solution
References


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