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Using IDCS as IdP for SSO, when signing in to the Home Page displayed the error: "Cannot authenticate the user account. Contact your system administrator" (Doc ID 2427351.1)

Last updated on JANUARY 13, 2022

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

When you use Identity Cloud Service (IDCS) as IdP (Identity Provider) for SSO (Single Sign-On): 
The users are able to login to My Services through the SSO login page. However, when trying to add new users in IDCS, or if an existing user logs in to My Services using SSO for the first time, the following error is displayed:

Cause

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In this Document
Symptoms
Cause
Solution


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