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Using IDCS as IDP for SSO, While Login to the Home Page Getting the Error: Cannot authenticate the user account. Contact your system administrator (Doc ID 2427351.1)

Last updated on JULY 25, 2018

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

Using IDCS as IDP for SSO: 
The users are able to login to My Services through SSO login page. However, when trying to add new users in IDCS or if it's an existing user's first time to login to My Services using SSO, getting the error below:

Changes

 

Cause

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