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Error: "Unable to connect to the database. Please run the database configuration tool or contact your administrator" When Attempting to Login to P6 Professional in PVD After Upgrade (Doc ID 2427823.1)

Last updated on AUGUST 15, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.7 and later
Information in this document applies to any platform.

Symptoms

Using PVD to access P6 Professional, after an upgrade to the Production or Stage Cloud Environment, when attempting to log into the database the following message is received:

Unable to connect to the database. Please run the database configuration wizard... or contact your administrator.

Cause

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