Cobra Rates (multiple Of Parent Rate) Aren't Populating In Self-service/enrollment Areal
(Doc ID 2428021.1)
Last updated on JANUARY 15, 2020
Applies to:Oracle Fusion Benefits Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
Oracle Fusion Benefits Cloud Service
Cobra rates (multiple of parent rate) aren't populating in self-service/enrollment areal
The rates in the client's Cobra benefits program are a multiple of their respective parent rate in the Active benefits program. The parent rates are the Participant Premium Payment rates. For example, the "COB Select Plan - Employee Only EE" rate should be 1.02 times the flat amount defined in the rate "ACT Select Plan - Employee Only PR". The cobra rates are configured to be multiple of parent rates, but they're not populating in the benefits self-service area or the benefits enrollment area.
Client tried to put the parent rate under the same program and it didn't work. Client tried "multiple of parent rate" and "multiple of parent rate and coverage". Client also tried to put the rate display type as "others" for the parent rate.
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