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PVD (Primavera Virtual Desktop) Can Not Be Launched Using Firefox Of Version 52 And Above. (Doc ID 2428102.1)

Last updated on DECEMBER 04, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to launch PVD, the following error occurs:

"Please enable or install java for this browser, if you cannot enable Java, you must download install and run the SGD client manually."

The issue can be reproduced at will with the following steps:
1. Launch PVD and see above error.

The issue has the following business impact:
Due to this issue, users cannot launch PVD.


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In this Document
 Java plug-in does not work in Firefox after installing Java
 Firefox limits NPAPI support (technology required for Java applets)
 64-bit Firefox
 Firefox 52 and above
 Firefox 52 ESR 32-bit release

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