My Oracle Support Banner

PVD (Primavera Virtual Desktop) Can Not Be Launched Using Firefox Of Version 52 And Above. (Doc ID 2428102.1)

Last updated on AUGUST 02, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to launch PVD, the following error occurs:

ERROR
-----------------------
"Please enable or install java for this browser, if you cannot enable Java, you must download install and run the SGD client manually."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch PVD and see above error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot launch PVD.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.