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Internet Explorer Performance Issues After Version 17 Upgrade (Doc ID 2428387.1)

Last updated on AUGUST 03, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.12.0.0 and later
Primavera Unifier - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
The following performance issues have been identified when using Internet Explorer, following 17.12 upgrade.

ISSUE #1
When users click on the "new tab" button to search for and open a new Project/Shell, after they begin entering the search criteria in the search text box, the system does not automatically filter the search results based on the values that are being entered. The user has to enter the complete value for the search criteria click the magnifying glass for the Project/Shell to show in the search result.

There is a ~10+ seconds delay before the Project/Shell comes up. Meanwhile, users cannot determine whether the system is working or not.

Before the 17.12 upgrade, the search results filtered the list as users entered the search criteria

ISSUE #2
The system is not refreshing in a timely manner.
When a user is in a Business Process (BP) Log and goes to either another BP Log within that Project/Shell or jumps to another Project/Shell, and comes back to the original BP Log, the page does not refresh. The log is blank/empty/white with no headers.

ISSUE 2a
In almost ALL BP Logs, for any work space location that users were in that went ‘blank’, they need to refresh the BP Log by clicking on the name of the Node in the left hand navigation pane multiple times in order to refresh the page to get data to show.

EXPECTED BEHAVIOR

  1. The result list should automatically populate the list based on the values being entered in the search box.
  2. There should be no system refresh delays when navigating between work spaces.
  3. User's should not need to click on BP node in the left hand navigation pane multiple times for the page to refresh and display data.

BUSINESS IMPACT
This issue is slowing down users and impeding productivity.

Cause

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